We just invested in a new / used Mercedes 350 Bluetech in 2014. The dealer Mercedes Vaughn convinced us that we had to use their service. I couple of issues arose with Mercedes over the past couple of years, one specifically severe tire vibration. Three service appointments each $ 1,200 to no avail with Mercedes. They claimed to remove and power wash rims, rotated and balanced tires. Mercedes claimed our winter tire were poor quality and stored incorrectly. Where they surprised when i expressed we invested in Mercedes Winter tires at point of purchase, they lasted only one season and we all know how mild this winter has been and finally blew them away when I expressed Mercedes Tire Storage Service! Shame on u Mercedes! We made the decision to take car to Roy's as he always provides us with great service on our former Toyota Four Runner almost joined the 400,000 club and our Dodge Diesal farm truck & horse trailer, close to home and convenient. We did not ask Roys to address this problem it was simply apart of there service. They determined tire rotation /balance was what was required and after our. service B provided us with a bill $ 300 including oil change! Thanks Roy! Glad to be back! Cheers Ron P. Adam.